SmartIT RemoteOne enhance safe,
rapid service, saving time and money,
and provide borderless remote service.
Rapid service
Online helpdesk system, all the users can report their issue immediate.
 
Remote request
Send the remote request when the user face the problem the online technical staff can reply immediately and repair operation by remote control.
Rapid service
The fastest remote control system for problem resolution, it’s no longer a dream.
Remote control system
Regardless of where the client’s location, IT administrators can remote client’s computer through the cloud assist function.
Rapid service
All the technical staffs assign by different repair operation, and solve the problems professionally.
Remote Services
Cloud Assist offers cross-domain support, and it supports IT administrators with multi-services, remote for clients’ problem resolution.
Saving time
According to SmartIT RemoteOne system no need come in person to solve client’s issue, it saves lots of time.
In the past, the transitional repair and maintenance service cannot fully communicate, and understand between the user and administrators by call. Beside west lots of time sending the technical support engineer to the user’s location.
Cost reduction
SmartIT RemoteOne system can slove user’s problem without come in person, it reduces the cost of transportation.
SmartIT RemoteOne system reduce the cost of transportation since most of the repair and maintenance jobs can work by the remote control.
Security control
Online encrypt system
 
 
 
Online encrypt system provide the security code to connect the users and the administrators, prevent hacking.
Other Features
Free installation
*About 1MB executive, easy to carry and convenient to use in any kind of network environment.
*While users connect to administrators they only need the distributed executive and enter the security code.
Expand the service area
* Remote system expand the service area, no limit service by location anymore.
* Improved technical support engineer’s service and work efficiency.
File Transfer
SmartIT can send specific files to clients to help them diagnose or solve problems.
Text Chat Dialog
SmartIT has a built-in instant messenger. The administrators can communicate with the users on the client side via text chat to resolve remote issues in real time when possible.