SmartIT Service Manager
Essential checking feature,
and essential notification
feature, support the viewable
managing repair process.
3 essential checking features:
each cases, progress rate, and
solution
1. User can check all the repair record and the solution according to the time and issue.
2.Everyone can find the Q&A from SmartIT knowledge base.
All the user can check the cases instant status online.
3 essential notification feature:
something changes, progress rate,
and the overdue cases.
1.After adding or renew the repair record, SmartIT platform will send the E-mail or Skype message to the specific technical staff automatically according to the preset rule.
2.Administrators can catch on the case processing state and manage efficiency.
3.When the case overdue, the notification system announces to communications administrators automatically.
Other Features
Web-based interface
1. Web interface repair and maintenance system work anytime and everywhere, enjoy the 24/7 service.
2. Centralization management, all the records are inquiring and last forever.
3. Offer the SmartIT knowledge base, cases solution, and the successful stories.
Automatic notification system
SmartIT provide the strongest instant notification system, when the case instant situation has been changed the notification system send the Skype message to administrators or technical staff automatically.